You can request any item not currently available on our website or in our gallery. Whether it’s a unique gift, specialty item, or something hard to find, we’ll do our best to locate it through our trusted network of partners.

We aim to respond to all custom item requests within 2-3 business days. If your request is urgent, let us know in the form, and we’ll prioritize it.

There’s no limit! However, some items may take longer to source depending on availability. We’ll let you know upfront if we foresee any challenges.

Yes, including your budget helps us locate the best options within your price range. You can add this detail in the form.

Once we receive your request, our team will review the details and start sourcing the item. If we have additional questions or need clarification, we’ll reach out to you. Otherwise, we’ll get back to you with an update as soon as possible.

We don’t charge extra for locating an item. However, the final cost will depend on the item itself, shipping fees, and any additional customization you may require.

If we’re unable to locate the exact item, we’ll suggest similar alternatives that meet your needs as closely as possible.

Yes, you can cancel your request at any time before confirming your order. Just reach out to us directly, and we’ll take care of it.

We’ll contact you with alternative suggestions that closely match your request.

We don’t charge extra for sourcing items. You’ll only pay the cost of the item itself.